Standard Bank Ombudsman

Standard Bank Ombudsman

Due to the ongoing coronavirus pandemic and in compliance with the current lockdown regulations, the OBS continues to take the necessary steps to protect its staff, complainants, and other stakeholders.


The OBS office is now open from Monday to Friday, 08h00 to 16h30. We are able to assist walk-in complainants, subject to the following conditions:

  • All visitors’ temperatures will be taken and must be below 37.5°C. Individuals who decline to have their temperatures taken, or who have temperatures higher than this, will not be permitted access to the premises and will be advised to seek medical attention if appropriate;
  • All visitors must wear a mask or any material that covers the nose and mouth;
  • All visitors must use the hand sanitiser provided when entering and leaving the OBS premises; and
  • All visitors must adhere to the indicated guidelines to promote safe social distancing and obey floor stickers and other related signage.

All our other channels of communication remain available. We can assist with telephonic queries and/or with logging complaints. Email us at [email protected] or call 0860 800 900.


The application for assistance form can be downloaded here. Once completed, it should be emailed to [email protected]