|Technical support phone scams |
|There is currently a scam that involves people posing as representatives from Nedbank or IT companies such as Microsoft. The fraudsters contact you and offer to help you solve a computer problem or try to sell you a software licence. |
The fraudsters will then ask you to access a website or click on a link, which will allow them to access your computer. They will claim that they can do the repairs or download the software you purchased. Once they have you on the line or have access to your computer they will be able to do any or all of the following:
Trick you into installing malicious software that captures sensitive data, such as online banking user names and passwords. They might also then charge you to remove this software.Take control of your computer remotely and adjust your security settings to leave your computer vulnerable.Request credit card information so they can bill you for repairs or software ordered.Direct you to fraudulent websites and ask you to enter credit card and other personal or financial information on these websites.
|If you have allowed such a company access to your computer, your online security has probably been breached and you need to do the following urgently:Phone the Nedbank Contact Centre on 0860 555 111 to have your internet banking credentials reset.Refrain from doing any internet banking or online purchases on that computer until it has been properly examined and cleaned by a qualified technician.Change the passwords on all email or other accounts that you have accessed from that computer.If the fraudsters contact you to offer you a refund, do not follow any of their instructions and do not approve any messages sent to your telephone.|
|Protect yourself from telephone technical support scams |
|Never give a third party control of your computer unless you can confirm that he/she is a legitimate representative of a computer support team of a company at which you are already a customer. An IT company will never call you to request to do repairs on your computer or sell you software.Never provide your credit card or financial information to someone claiming to be from the technical support team of an IT company, such as Microsoft.Ensure that your computer antivirus software is up to date. It is important for you to note that normal antivirus software, while important, is not enough protection, and if you have allowed the fraudsters access to your computer, you will need to have your computer professionally cleaned, preferably reformatted, before using it again.|