Mercantile Bank Complaints

Provided below is the cell number to call and make complaints when facing any problems.

Lost and Stolen Cards

For lost or stolen cards, please call our call centre immediately
Local: +27 86 011 9925
International: +27 11 302 0400

Please enquire us from 10 am to 6 pm, Sunday-Thursday (Except holidays)

Name: Mohammad Khorshed Alam
Designation: First Vice President
Telephone: 02-9575341, 02-9559333/139
Mobile: 8801709633756
Email: [email protected]

Name: Sheikh Shahjahan
Designation: Assistant Vice President
Telephone: 02-9559333/298
Mobile: 8801709633756
Email: [email protected]

Zonal Customer Service & Complaints Management Cell (ZCS & CMC), Chittagong

Name: Debabrata Das
Designation: Vice President
Telephone: 031-716421, 723181, 721772
Mobile : 01713478363
FAX: 031-716459
Email: [email protected]