Lost card protection
Protection in the event of a lost or stolen card.
Report a lost or stolen card within 24 hours of the incident to a dedicated, toll free, 24 hour hotline and FNB will assist in the event of a non-PIN related fraud incident on your account before the card is cancelled.
Lost Card Protection may not apply if it is determined that you were careless in protecting your card or PIN.
Should your card get lost or stolen, call the Lost Card hotline immediately on 087 575 9406
Telephone
- 087 575 9404
Operating hours
- 08:00 – 19:00 (Mon – Fri)
- 08:00 – 13:00 (Sat – Sun) (weekend)
International
- If you are dialing from outside South Africa, dial the number below first followed by the 087 number above when prompted.
Tel: +27 11 371 3711
Lost or stolen cards
Telephone
- 087 575 9406
- 0800 110 132
- 011 369 1189
Operating hours
- 24 hours
International
- If you are dialing from outside South Africa, dial the number below first followed by the 087 number above when prompted.
Tel:+27 11 371 3711