Capitec Bank S.A

Capitec Bank S.A

Capitec Bank is a South African retail bank. As of August 2017 the bank was the second largest retail bank in South Africa, based on number of customers, with 120,000 customer opening new accounts per month.


The bank maintains over 800 retail branches nationwide, 3418 own or partnership ATMs and has over 6.2 million customers, according to the 2015 Chief Financial Officer’s Report. Of these customers, 309 000 are online banking customers and 3.5 million are mobile banking customers.

According to the annual results for the 2015 financial year, the asset base of Capitec Bank was in excess of R53.9 billion, with R11.6 billion in equity, and with retail savings deposits increasing by 32 percent for the year to R19.3 billion and retail fixed savings increasing by 19 percent to R10.7 billion for the year. Earnings and headline earnings for the 2015 financial year amounted to R2.547 billion compared to R2.017 billion in 2014, and net transaction fee income amounted to R2.6 billion.

The bank offers its clients the Global One account, which is a transacting/savings account and credit facility rolled into one.

When it comes to customer satisfaction as per the results by South African Customer Satisfaction Index (SAcsi) in 2015, Capitec Bank comes first with 82.2 points. Capitec Bank has emerged as the best bank in the world by International banking advisory group Lafferty in its inaugural Bank Quality Rankings.

As of February 2017 “the majority, more than 5.5 million, of Capitec clients pay[ed] less than R50 per month in bank costs.

You can get in touch with us through the following contact details.

contact us

client care

Need some help with your Global One facility or are you just wanting a bit more info on it? Contact us on our 24hr channels.


T 0860 10 20 43 

F +27 21 941 0770

ClientCare@capitecbank.co.za

salary transfers

Need help with our salary transfers or just want a bit more info? We’re available from 7am – 6pm on weekdays and from 8am – 1pm on Saturdays. Closed on Sundays and public holidays.


T 0860 00 37 83

F 0860 11 11 43 | +27 21 941 0790

E BSC-BST@capitecbank.co.za

Merchant support

Capitec Bank merchants can contact us on any of the following 24hr channels:


T 0860 66 77 06

F +27 21 941 0790

E MerchantSupport@capitecbank.co.za

Credit

Need some help with a credit query or want to apply over the phone? Contact us on:


0860 66 77 87