absa bank ltd pages

ABSA Bank

ABSA Bank

ABOUT US

We’re committed to finding local solutions to uniquely local challenges and everything we do is focussed on adding value. To this end we offer all our clients across the continent a range of retail, business, corporate and investment, and wealth management solutions as well as ensure a positive impact in all the countries where we operate.


We’re a truly African brand, inspired by the people we serve and determined to always be brave, passionate and ready so that we can make Africa proud.

Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 42 000 employees.

Our group owns majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the Seychelles, South Africa (Absa Bank), Tanzania (Barclays Bank in Tanzania and National Bank of Commerce), Uganda and Zambia. We also have representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and Zambia.

What is our purpose?

To bring your possibility to life

At Absa Group we believe in possibility, in the actions of people who always find a way to get things done. We believe in creating opportunities for our customers to make their possibilities real and supporting them every step of the way. Our group is a future-focused organisation, driven by progress and our desire to thrive in the digital age.

How we get things done

We are brave

Bravery is at the heart of humanity’s greatest accomplishments, which is why it’s part of our identity. We’re brave enough to embrace change, to set big goals, to be a bank that makes Africa proud. We take accountability and hold each other to higher standards. Because we know that bravery is how we, and our customers, will achieve the extraordinary.

We are passionate

Through our passion, we are able to build a strong culture that puts people at the heart of everything we do and values people as individuals. We are committed to helping people achieve their potential. It’s the difference between ticking boxes and exceeding expectations, and it’s the reason we’re able to go further for our people, our customers, and for Africa.

We are ready

We’re prepared for the unexpected. We’re ready to grow beyond banking and to ensure that we are future fit. We collaborate, working together to create solutions for people that transcend banking and to compete strongly in our markets.

We are dedicated to service excellence, bringing our best selves to work, every day.

CONTACT DETAILS

Fraud Hotline

Fraud reporting
TELEPHONE:

0860 557 557

+27 (0) 11 501 5089

HOURS:

7 days a week

24 hours a day

Complaint Resolution Suite

Complaint Resolution Suite
EMAIL ADDRESS:
TELEPHONE:

0800 41 41 41

actionline@absa.co.za

HOURS:

Weekdays

08:00 – 16:30

Lost and stolen cards

Lost and stolen cards
TELEPHONE:

0800 111 155

+27 (0) 11 501 5050

HOURS:

7 days a week

24 hours a day

International callers for digital banking
TELEPHONE:

08600 08600

+27 (0) 011 501 5110

HOURS:

7 days a week

24 hours a day

Retail international banking and online Forex
TELEPHONE:

0860 151 151

EMAIL ADDRESS:

forex@absa.co.za

ADDRESS:

RIB Service Centre

170 Main Street

Johannesburg

2001

HOURS:

Monday to Friday excluding public holidays

8:00 – 16:30

International callers
TELEPHONE:

+27 (0) 11 335 4019

Personal Banking

Accounts

Premium Banking
TELEPHONE:

0860 109 085

EMAIL ADDRESS:

premiumbanking@absa.co.za

General enquiries
TELEPHONE:

0860 008 600

EMAIL ADDRESS:

absa@absa.co.za

Credit cards

Premium Banking Credit Card
TELEPHONE:

0860 109 085

EMAIL ADDRESS:

premium@card.absa.co.za

Gold Credit Card
TELEPHONE:

0861 114 411

EMAIL ADDRESS:

contactcard@absa.co.za

Youth and student Banking

MegaU Youth Account
TELEPHONE:

0860 100 372

EMAIL ADDRESS:

absa@absa.co.za

Platinum Professional Account
TELEPHONE:

0860 109 085

EMAIL ADDRESS:

platinum@absa.co.za

General enquiries
TELEPHONE:

0860 008 600

EMAIL ADDRESS:

absa@absa.co.za

International Banking

International Banking
TELEPHONE:

0860 151 151

+27 (0) 11 350 8851

EMAIL ADDRESS:

forex@absa.co.za

HOURS:

Monday to Friday, excluding public holidays

8:00 – 16.30

International callers
TELEPHONE:

+27 (0) 11 335 4019

Islamic Banking

Islamic Banking
TELEPHONE:
08600 000 786
+27 (0) 11 501 5010
EMAIL ADDRESS:
islamicbanking@absa.co.za

Absa Rewards

Absa Rewards
TELEPHONE:
0861 78 88 88
EMAIL ADDRESS:
absarewards@absa.co.za
Absa benefits
TELEPHONE:
0860 777 369
EMAIL ADDRESS:
benefitsteam@absa.co.za

Business Banking

Business current accounts

Current accounts
TELEPHONE:

0860 040 302

Instant account opening
TELEPHONE:

0861 000 734

Corporate and business cards

Corporate and business cards
TELEPHONE:

0800 111 155

EMAIL ADDRESS:

commercialcard@absa.co.za

Corporate data tools
TELEPHONE:

0800 111 155

EMAIL ADDRESS:

commercialcard@absa.co.za

Payment acceptance

Payment acceptance products
TELEPHONE:

0860 111 222

EMAIL ADDRESS:

contactmerc@absa.co.za

Cash solutions

Cash solutions products
EMAIL ADDRESS:

cashhandling@absa.co.za

Business value-adds

Value-added products
TELEPHONE:

0860 040 302

Short and medium-term solutions

Term Loan, Overdraft, Revolving Loan
TELEPHONE:

0860 040 302



Vehicle and Asset Finance

Absa Vehicle and Asset Finance
TELEPHONE:

0860 669 669

Commercial Asset Finance
TELEPHONE:

0861 001 155

Fleet Management Solutions
TELEPHONE:

0861 600 800

Fleet Card
TELEPHONE:

0861 227 232

Property finance

Commercial Property Finance
TELEPHONE:

011 350 4241

EMAIL ADDRESS:

cpf@absa.co.za

AgriBusiness Mortgage Loan
TELEPHONE:

0860 040 302

EMAIL ADDRESS:

agribusiness@absa.co.za

Protect my business

General enquiries
TELEPHONE:

0860 040 302

Wills Direct
TELEPHONE:

0860 627 775

Absa Trusts
TELEPHONE:

0861 238 886

Estate Intake Centre
TELEPHONE:

0860 110 287

International Banking

Foreign exchange
TELEPHONE:

N/A

EMAIL ADDRESS:

internationalbankingservices@absa.co.za

Trade and working capital
TELEPHONE:

N/A

EMAIL ADDRESS:

internationalbankingservices@absa.co.za

Multi-currency Cash Passport
TELEPHONE:

0860 151 151

EMAIL ADDRESS:

forex@absa.co.za

Omnibus travel facilities
TELEPHONE:

0860 151 151

EMAIL ADDRESS:

forex@absa.co.za

Customer Foreign Currency Account
TELEPHONE:

N/A

EMAIL ADDRESS:

internationalbankingservices@absa.co.za

Foreign banknotes
TELEPHONE:

0860 151 151

EMAIL ADDRESS:

internationalbankingservices@absa.co.za

International payments
TELEPHONE:

N/A

EMAIL ADDRESS:

internationalbankingservices@absa.co.za

International trade
TELEPHONE:

N/A

EMAIL ADDRESS:

internationalbankingservices@absa.co.za

Borrowing

For myself

Lifestyle loans
TELEPHONE:

0860 100 372

EMAIL ADDRESS:

absa@absa.co.za

Overdraft
TELEPHONE:

0860 100 372

EMAIL ADDRESS:

absa@absa.co.za

For a car

Car finance
TELEPHONE:

0860 669 669

EMAIL ADDRESS:

vehiclefinance1@absa.co.za

Islamic car finance
TELEPHONE:

0860 000 786

EMAIL ADDRESS:

absa@absa.co.za

Credit protection
TELEPHONE:

0860 669 669

EMAIL ADDRESS:

Vehicle.creditprotect@absa.co.za

Warranty
TELEPHONE:

0860 669 669

EMAIL ADDRESS:

absa@za.innovation-group.com

Extended cover
TELEPHONE:

0860 669 669

EMAIL ADDRESS:

Extended.cover@absa.co.za

For a home

Home loans
TELEPHONE:

0860 111 007

EMAIL ADDRESS:

absa@absa.co.za

International mortgages
TELEPHONE:

+27 (0) 11 501 5072

EMAIL ADDRESS:

internationalmortgages@absa.co.za

Pension Powered Home Loan
EMAIL ADDRESS:

pphl.sales@absa.co.za

Manage my debt
TELEPHONE:

0861 005 901

EMAIL ADDRESS:

absa@absa.co.za

Savings and investment

Saving and investing
TELEPHONE:

0860 111 515

EMAIL ADDRESS:

saving@absa.co.za

AIMS
TELEPHONE:

0860 000 005

EMAIL ADDRESS:

aimsenquiries@absa.co.za

Stockbrokers and Portfolio Management
TELEPHONE:

0860 05 04 03

EMAIL ADDRESS:

equities@absa.co.za

Wealth, Investment Management and Insurance
TELEPHONE:

0860 111 456

Fax – 0860 212 123

EMAIL ADDRESS:

utenquiries@absa.co.za

Private Banking
TELEPHONE:

0860 553 553

EMAIL ADDRESS:

privatebanking@absa.co.za

Insurance

My car and home

Car insurance
TELEPHONE:

0860 111 630

EMAIL ADDRESS:

absa@absa.co.za

Household contents insurance
TELEPHONE:

0861 722 272

EMAIL ADDRESS:

absa@absa.co.za

Home Loan Protector insurance
TELEPHONE:

0860 227 253

EMAIL ADDRESS:

lifesales@absa.co.za

Building/Homeowner insurance
TELEPHONE:

0861 722 272

EMAIL ADDRESS:

adminhoc@absa.co.za

My stuff

Credit Life
TELEPHONE:

0860 227 253

EMAIL ADDRESS:

absa@absa.co.za

Portable possessions insurance
TELEPHONE:

0860 111 630

EMAIL ADDRESS:

absa@absa.co.za

My life

Life cover
TELEPHONE:

0860 000 072

EMAIL ADDRESS:

clientservices@absainstantlife.co.za

Funeral cover
TELEPHONE:

0860 227 253

EMAIL ADDRESS:

absa@absa.co.za

Life@Ease
TELEPHONE:

0860 227 253

EMAIL ADDRESS:

absa@absa.co.za

Wills Direct
TELEPHONE:

0860 627 775

EMAIL ADDRESS:

absa@absa.co.za

Absa Trusts
TELEPHONE:

0861 238 886

EMAIL ADDRESS:

absa@absa.co.za

Estate Intake Centre
TELEPHONE:

0860 110 287

EMAIL ADDRESS:

absa@absa.co.za

My travel

Travel insurance
TELEPHONE:

0861 227 284

EMAIL ADDRESS:

absa@absa.co.za

Europ Assistance
TELEPHONE:

+27 (0) 11 991 9521

EMAIL ADDRESS:

assist@europassistance.co.za

Head Office, Johannesburg

Head Office
TELEPHONE:

+27 (0) 11 350 4000

ADDRESS:

7th Floor

Absa Towers West

15 Troye Street

Johannesburg

2001

Absa general enquiries
TELEPHONE:

08600 08600

EMAIL ADDRESS:

absa@absa.co.za

HOURS:

7 days a week

24 hours a day

Media relations complaints
EMAIL ADDRESS:

PRmedia@absa.africa

HOURS:

Monday to Friday

08:00 – 16:00